Insurance & Payment Options
Understanding your options should not add to your stress.
Before counseling begins, our team helps you understand the expected cost, your insurance benefits, and any financial-support options available to you. If cost feels like a barrier, tell us. We will help you identify the most affordable appropriate path to care.
Before Your First Session
You will have the best information available before you begin.
We do not want cost questions sitting between you and the care you need. Our administrative and billing teams guide you through the process before your first counseling session.
Share your information
Provide your insurance details or let us know that you plan to use self-pay.
We verify benefits
Our team checks the benefits and coverage information available through your plan.
Receive an estimate
You receive a Good Faith Estimate and are notified of the expected cost before your appointment.
Review everything together
Before your first session, a billing-team member reviews your paperwork, estimated costs, and questions with you.
Insurance companies make the final determination of coverage and payment. We provide the most accurate estimate available and address questions or changes as they arise.
Insurance Plans
Plans we frequently work with.
Participation may vary by clinician, plan, and service. Contact our team so we can verify your specific benefits and help match you appropriately.
Commercial Insurance
- Aetna
- Anthem
- Beacon Health FMOL
- Blue Cross Blue Shield
- Cigna
- ComPsych
- Humana
- Magellan
- Meritain Health
- TRICARE
- UMR
- UnitedHealthcare
- Zelis/PPO+
Louisiana Medicaid
- Aetna Better Health of Louisiana
- AmeriHealth Caritas Louisiana
- Healthy Blue Louisiana
- Humana Medicaid
- Louisiana Healthcare Connections
- UnitedHealthcare Community Plan of Louisiana
Medicare
- Original Medicare
- Blue Advantage Medicare
Employee Assistance Programs
Your employer may already provide counseling support.
An Employee Assistance Program may include counseling sessions at little or no cost to you. Our team frequently coordinates with the following programs:
Not sure what kind of plan you have?
You do not have to figure it out alone. Give our team the information on your insurance card, and we will help determine the next step.
Let our team help →Self-Pay & Payment Methods
Transparent costs, discussed privately.
Self-pay costs are reviewed with you before your first session. Because financial support is individualized, we do not want a single posted rate to stop someone from asking what may be possible.
Accepted payment methods
We accept several ways to pay for counseling services.
Moxey is accepted through Pelican Trade Network.
Sliding-fee applications
Qualifying self-pay clients may apply for a reduced session rate through our Billing Department. Household size and income are considered to determine the appropriate level of assistance.
Sliding-fee discounts cannot be applied to insurance copays, deductibles, or coinsurance.
Additional Paths to Care
When the usual payment options do not fit.
Money should not be the reason someone assumes counseling is out of reach. These programs provide additional pathways based on financial need, circumstances, or the type of care requested.
Sliding-Fee Support
Self-pay clients may complete an application with our Billing Department to determine whether an income-based cost reduction is available.
Ask about applying →Real Help Program
Real Help expands access to mental healthcare through carefully selected emerging mental health professionals. Session costs are determined individually, creating another affordable pathway when insurance and traditional financial-assistance options do not meet your needs.
Ask whether Real Help may fit →TEND Program
Following a qualifying traumatic event or natural disaster, TEND provides three counseling sessions at no cost. Eligibility is based on the event—not financial need.
Ask about TEND eligibility →Care should remain within reach.
Finding Solace is an approved National Health Service Corps site and maintains a Sliding Fee Discount Program based on household size and income.
No one will be denied access to services based on an inability to pay.
To learn more or request an application, contact our Billing Department. We will explain the process privately and help you understand the options available.
Ask about financial assistance →
Clear answers before care begins
Not sure what your benefits mean? Let our team help.
Tell us what coverage you have—or that you need another payment option—and we will help you understand the next step. Appointment requests submitted during business hours receive a response the same business day.
403 N. 6th St, Suite 2
West Monroe, LA 71291
Mon-Fri: 8:30am-5pm
Sat-Sun: CLOSED
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